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Pre-order items
Pre-order items are those in development or production.
Placing a pre-order secures the item at a favorable price before it’s physically available, ensuring priority access during an extended delivery period.
Please browse the FAQ on pre-orders below, review our full FAQ and/or Terms & Conditions, or reach out to our customer support team if you have any further questions or concerns.
Customers who place pre-orders will receive preferential pricing compared to the in-stock pricing, as well as priority on our delivery schedule. Only a limited amount of pre-order deals are offered per project.
The expected delivery window for your pre-order item will always be listed and updated directly on the product page. In addition, all pre-order customers will receive regular email updates on the progress of the project, including updates regarding the expected delivery window.
Once the delivery window is reached, we will always contact and coordinate the preferred delivery of your pre-order item. Should you incur any changes to your delivery preferences, for example a change of address, we encourage you to notify our customer support team.
As an independent brand, our manufacturing operates in smaller production batches. Even for limited-edition items capped at a specific number (e.g., X units), production is divided into smaller, staggered runs.
When the initial batch sells out, the product may re-enter pre-order status to accommodate the next production run, ensuring consistent availability leading up to the final delivery of the total limited quantity.
All pre-orders are non-binding, meaning that you may cancel your pre-order at any time without specifying any reason for doing so and receive a full refund.
The 30-days return & refund policy as stated in our Service & returns terms applies from the delivery of a pre-order item, and not from the order date.
REC Watches reserves the right to cancel and refund pre-order items if they are withdrawn from our production pipeline.
All pre-order items are fully eligible for returns and exchanges, and both the 3-year warranty and 30-days returns policies apply from the date of delivery, not from the date of purchase.
Payment for pre-orders is taken immediately, and your pre-order is not considered confirmed until payment has been received.
Yes, pre-order and in-stock items can be combined in one order, but will be shipped seperately unless otherwise coordinated with our customer support team.
Yes, you may request a specific serial number either through the product’s dedicated Collectors Page or by contacting our customer support team.
Please note: reserving a specific serial number incurs an additional fee and may extend the expected delivery timeline for your pre-order.
