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FAQ

Shipping

Are you able to declare a lower value on my shipment?

No, we will always declare the correct value.

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Do you ship to my country?

Check our Shipping Information page for information about shipping, delivery times and associated costs.

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General

Are you able to engrave or otherwise customize my watch for me?

Please contact our customer support team for customization inquiries.

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How do I stay updated on future releases?

The most secure way to get all the latest news is to sign up to our Newsletter, check the COMING SOON page or follow us on social media.

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Is REC Watches affiliated with Ford, Jaguar Land Rover, Porsche or any other brand or marque?

No. REC Watches is an independent watch company, and neither our brand nor our products should be considered to have any direct affiliation with other brands, including the brands of the icons we recycle, unless explicitly stated.

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My purchase is intended as a gift – what options do you offer?

We offer free giftwrapping and gift-date warranty card stamping. Please contact our customer support team for assistance. If you are not sure which model the lucky recipient would prefer, we recommend using our redeemable gift card system.

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Do you accept private label projects?

For private label inquires concerning, please contact our customer support. Minimum quantities apply.

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What is an “ApS”?

REC Watches “ApS” is an abbreviation of the Danish term Anpartsselskab, which is very similar in structure to a Limited Liability Company (LLC).

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Which extra straps can I fit on my watch?

Be sure to check your watch’s strap/lug width before purchasing an extra strap. Please contact our customer support team if you need assistance.

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Why does my watch not look exactly like the one shown on your website?

Many REC Watches contains visible, recycled materials, giving it a unique appearance. For this reason, you may find that your watch looks different to those featured on our website. While this makes it difficult for us to show you exactly how your watch will look, we believe it is also what make each product a bit more special. In fact, we try to make sure the recycled metal remains as untouched and authentic as possible when we turn it into watch components, preserving as much of its original appearance as possible.

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Why is the brand called “REC Watches”?

“REC” is an abbreviation of our core concept: “RECover – RECycle – REClaim”.

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Has anyone ever actually read all the Frequently Asked Questions?

You must be the first one! Email our customer support team with the subject line “I ACTUALLY READ THE FAQ” to claim 10% off your next purchase!

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Contact Need further assistance?

We recommend contacting us by email – and strive to reply within 3 business days.

For dial-in and live-chat support, our customer support is generally available during weekdays from 9:30 until 16:00 CET / CEST.