Information

Delivery info

We deliver worldwide. For expected delivery time and shipping costs, please see the schedule below. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization, stock availability or factors outside our control.

We strive to process and ship orders within 2 business days of confirming your order (Monday – Friday, excluding holidays). Once your order has shipped, you will receive a shipping notification along with a courier tracking number.

Please note that orders placed during shopping holidays such as Black Friday and Christmas are almost always subject to shipping delays. Please be sure to place your order accordingly.

 

Region Method Delivery Costs Expected Delivery Time
Denmark PostNord Free 1-3 business days
EU FedEx or UPS Free 2-6 business days
UK & Non-EU Europe FedEx or UPS Free ex. customs 2-6 business days
US & Canada FedEx or UPS Free ex. customs 3-7 business days
Asia FedEx or UPS Free ex. customs 5-10 business days
Rest of World FedEx or UPS Free ex. customs 5-10 business days
Region Denmark
Method PostNord
Delivery Costs Free
Expected Delivery Time 1-3 business days
Region EU
Method FedEx or UPS
Delivery Costs Free
Expected Delivery Time 2-6 business days
Region UK & Non-EU Europe
Method FedEx or UPS
Delivery Costs Free ex. customs
Expected Delivery Time 2-6 business days
Region US & Canada
Method FedEx or UPS
Delivery Costs Free ex. customs
Expected Delivery Time 3-7 business days
Region Asia
Method FedEx or UPS
Delivery Costs Free ex. customs
Expected Delivery Time 5-10 business days
Region Rest of World
Method FedEx or UPS
Delivery Costs Free ex. customs
Expected Delivery Time 5-10 business days

 

Customs duties / import charges

All international orders are shipped Delivery Duty Unpaid (DDU, Incoterms 2010).

Customs duties are specifically not included in the item price or shipping costs. When you place an international order (non-EU), you agree to pay any applicable customs, duties or taxes levied by your destination country.

Unfortunately, we cannot accurately calculate these charges when you place your order, and are unable to cover them for customers. Any additional charges owed will be collected from you by the Carrier on delivery.

For more information on how your customs, import duties and taxes are calculated for your international order, please contact your local customs office prior to making a purchase.

Please note that should you, as the recipient, decline to pay these charges on delivery, REC Watches ApS will be required to cover them in order to have the shipment returned. This amount will be deducted from your refund as a restocking fee.

Should you encounter any problems relating to customs or release of goods for orders in transit, please contact our Customer Service team for support.

 

 

Incorrect delivery address & in-transit rerouting

Once your order has been placed, REC Watches ApS will assume your address to be correct, verified and double checked.

Should further shipping be required, either due to an incomplete address or a change of destination, you may be liable for charges either in the form of a surcharge or a refund deduction in the event of a return.

 

 

En route insurance

REC Watches ApS insures each purchase for the shipping period until it is delivered to you. Orders shipped with Courier services require a signature upon delivery, at which point responsibility for the shipment passes to you.

If you have specified a recipient other than yourself for the delivery, you also accept the third party’s signature as sufficient proof of delivery and fulfillment by REC Watches ApS.

Damage in transit: If your product is damaged on delivery, please contact us without delay and no later than 7 days after delivery. You will need to provide a written description as well as a photo of the damage. We will offer to either replace or repair the product.

Lost in transit: In the event of a lost shipment, no action will be taken until the investigation by the Carrier is concluded. Please note that shipments containing watches are insured, and any such shipment deemed lost by the Carrier will be replaced.

 

 

Pre-order fulfillment

Pre-orders are a way of purchasing new releases before they are officially in stock. For more information regarding pre-order purchases, please see our terms & conditions.

All pre-order items include an estimated or expected delivery window on the product page, however we are not always able to predict the exact date on which a pre-ordered item will be available, since it is still in production and pursuant to production challenges and quality assurance checks.

As such, we cannot and do not guarantee specific delivery dates, but will do our very best to keep you updated with the most accurate information available to us. If the expected delivery date changes, we will notify you using the email address linked to your order.

Once your pre-order has shipped, you will receive a shipping notification and a tracking number.

If you have ordered a pre-order item along with a stock item, we will attempt to bundle the items as a combined shipment. In some cases, for example orders including a long pre-order period, we may contact you to ask whether you would prefer one or more shipments.

 

Need further assistance?

We recommend contacting us by email – and strive to reply within 3 business days.

For dial-in and live-chat support, our customer support is generally available during weekdays from 9:30 until 16:00 CET / CEST.

Send us an e-mail