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Pre-order items
Pre-order items are those in development or production.
Placing a pre-order secures the item at a favorable price before it’s physically available, ensuring priority access during an extended delivery period.
Please browse the FAQ on pre-orders below, review our Terms & Conditions, or reach out to our customer support team if you have any further questions or concerns.
Customers who place pre-orders will receive preferential pricing compared to the in-stock pricing, as well as priority on our delivery schedule. Only a limited amount of pre-order deals are offered per project.
The expected delivery window for your pre-order item will always be listed and updated directly on the product page. In addition, all pre-order customers will receive regular email updates on the progress of the project, including updates regarding the expected delivery window.
Once the delivery window is reached, we will always contact and coordinate the preferred delivery of your pre-order item. Should you incur any changes to your delivery preferences, for example a change of address, we encourage you to notify our customer support team.
As an independent brand, our manufacturing operates in smaller production batches. Even for limited-edition items capped at a specific number (e.g., X units), production is divided into smaller, staggered runs. When the initial batch sells out, the product may re-enter pre-order status to accommodate the next production run, ensuring consistent availability leading up to the final delivery of the total limited quantity.
All pre-orders are non-binding, meaning that you may cancel your pre-order at any time without specifying any reason for doing so and receive a full refund.
The 30-days return & refund policy as stated in our general Service & returns terms applies from the delivery of a pre-order item, and not from the order date.
REC Watches reserves the right to cancel and refund pre-order items if they are withdrawn from our production pipeline.
All pre-order items are fully eligible for returns and exchanges, and both the 3-year warranty and 30-days returns policies apply from the date of delivery, not from the date of purchase.
Payment for pre-orders is taken immediately, and your pre-order is not considered confirmed until payment has been received.
Yes, pre-order and in-stock items can be combined in one order, but will be shipped seperately unless otherwise coordinated with our customer support team.
Shipping, warranty & returns
All timepiece purchases come with Free Shipping, a 3-year warranty, and a no-quibble 30-day return policy from the date of purchase.
For more details, please consult our FAQ on Deliveries, Warranty, and Returns, review our Terms & Conditions, or visit our pages on Delivery Info, Service & Returns, and Terms & Conditions.
If you have any questions or concerns, please don’t hesitate to contact our customer support team.
|
Region |
Method |
Expected Delivery Time |
|---|---|---|
|
Domestic (DK) |
PostNord |
1-3 days |
|
EU |
FedEx or DHL |
2-6 days |
|
UK & Non-EU Europe |
FedEx or DHL |
2-6 days |
|
US & Canada |
FedEx or DHL |
3-7 days |
|
Asia |
FedEx or DHL |
5-10 days |
|
Rest of World |
FedEx or DHL |
5-10 days |
All domestic and international orders ship from Denmark.
Customs duties and import tariffs are not included in the item price or shipping costs. For non-EU orders, any taxes, duties, or customs fees imposed by your destination country are your responsibility.
If any additional fees are charged by the carrier beyond customs or import duties, please contact our customer support team for reimbursement. If you refuse to pay these charges, REC Watches ApS will cover the costs to return the shipment, and this amount will be deducted from your refund as a restocking fee.
For any issues with customs or shipments in transit, please reach out to our customer support team for assistance.
After placing your order, REC Watches ApS assumes the provided address is correct and fully verified. If additional shipping is required due to an incomplete address or a change in destination, you may be responsible for any extra charges, which could either be billed as a surcharge or deducted from your refund if the item is returned.
REC Watches ApS insures all purchases during shipping until delivery. Courier shipments require a signature, transferring responsibility to you at that point.
If you designate another recipient, their signature is accepted as proof of delivery and order fulfillment.
Damage in transit: If your item arrives damaged, contact us within 7 days, providing a written description and a photo. We will offer to repair or replace the product.
Lost in transit: For lost shipments, action will be taken after the Carrier’s investigation. Shipments containing watches are insured and will be replaced if deemed lost.
Pre-orders allow you to purchase new releases before they’re officially in stock.
Each pre-order includes an estimated delivery window, but exact dates cannot be guaranteed due to production and quality checks. We’ll do our best to provide accurate updates and notify you by email if the delivery date changes.
Once your pre-order ships, you’ll receive a notification with a tracking number.
If you order pre-order items with stock items, we’ll try to ship them together. For long pre-order periods, we may contact you to choose between combined or separate shipments.
