Pre-order items
Pre-order items are items that are currently in development or production.
A Pre-order or Pre-order deposit is placing an order for such an item before its physical availability, securing an advantageous price level against an extended delivery window.
Please browse the FAQ on Pre-orders below, visit our Terms & Conditions, or contact our customer support team if you have any questions or concerns.
Customers who place pre-orders or pre-order deposits will receive preferential pricing compared to the in-stock pricing, as well as priority on our delivery schedule.
Only a set amount of pre-order deals are offered per project.
For pre-order deposits, the remaining balance payment – that is, the difference between the deposit payment and the pre-order pricing level – is due and invoiced upon delivery.
The expected delivery window for your Pre-order item will always be listed and updated directly on the product page.
In addition, all Pre-order customers will receive regular email updates on the progress of the project, including updates regarding the expected delivery window.
Once the delivery window is reached, we will always contact and coordinate the preferred delivery of your pre-order item. Should you incur any changes to your delivery preferences, for example a change of address, we encourage you to notify our customer support team.
All Pre-orders and Pre-order deposits are non-binding, meaning that you may cancel your pre-order at any time without specifying any reason for doing so and receive a full refund.
The 30-days return & refund policy as stated in our general Service & returns terms applies from the delivery of a Pre-order item, and not from the order date.
Pre-orders may also be canceled and refunded by REC Watches, in the event that the item is removed from our production pipeline.